Ports
From JumpShop Documentation Wiki
Moving your telephone number(s) from your current provider to ThinkTel is a process that has to be carefully managed.
The process has the following steps:
- ThinkTel requires detailed information on the numbers to be moved over. Filliing out the online port form at http://support.thinktel.ca/ports/ gets the process started.
- The port form requires two (2) key items; a copy of a Letter of Authorization (LOA) giving ThinkTel the authority to request the move with your current provider and, a copy of your current invoice that shows your billing and site address as well as the details on the numbers to be moved over.
- When you submit the form it creates a Port Order in our queue for processing and will notify you throughout the process with updates and requests for information.
- Our order team will review your information and request any additional information or clarification.
- If a full invoice is not available ThinkTel is required to do a Request for Information (RFI) to determine any relevant details about the numbers to be ported. This process can add up to a full week on the order time frame.
- The order is submitted to the existing carrier and they have from 5-7 business days to respond with an acceptance or rejection based on the order information provided.
- If accepted the order will be assigned a port date which will be communicated back to you for confirmation. If you need another date you must let us know immediately.
- If rejected we attempt to correct or provide more information and resubmit (this starts another 5-7 day clock for the current carrier to respond).
- On the day of porting the numbers are added to our switch. The actual cut over will usually happen in the morning but a specific time of day often can not be accomodated
- The number ports (which means the number is deleted from the current carriers switch and added to ours).
- If there are issues with the port please contact our support at ports@thinktel.ca or 1-866-352-7660 / 780.702.3169
