Resources
From JumpShop Documentation Wiki
Support Line: Toll Free +1.866.928.4465 --> Option 1 - English, 2 - French
8am EST - 11pm EST Monday through Friday, 9am - 6pm Saturday - Sunday
Emergency after hours support also available by calling the same number outside of these hours.
Technical Support: support@thinktel.ca --> 866-928-4465 --> Option 3
For technical issues related to any ThinkTel products or services.
We encourage you to visit and create an account on http://support.thinktel.ca. This portal is recommended to be used for the creation and submission on support related matters and will be a central location that you can track all of your support tickets. You can also find information on knowledge base articles, how tos, maintenance alerts, outage alerts etc.
NOC (Network Operations Centre): noc@thinktel.ca
IP & TDM transit issues including peering and co location clients of ThinkTel. This line is not for technical support.
Orders: orders@thinktel.ca / 866-928-4465 Option 4
For ordering new/supplementary services. Hours of operation is 8 AM EDT - 7 PM EDT Monday through Friday.
Ports: ports@thinktel.ca --> 866-928-4465 --> Option 5
For porting your phone numbers to Thinktel. Number Ports are typically 10-15 business days to complete. There are many factors that can influence port completion time. 9 AM EST - 5 PM EST Monday through Friday.
Sales (Products and Services): sales@thinktel.ca / 866-928-4465 --> Option 1
For information of purchasing new/additional services.
Billing: billing@thinktel.ca --> 866-928-4465 --> Option 2
For any and all concerns surrounding your ThinkTel account. 8 AM - 8 PM EDT Monday through Friday, 8 AM - 4 PM Saturday
Privacy: privacy@thinktel.ca or fax: 888.904.5487
For subscriber information requests from regulatory bodies such as the CRTC and authorities such as federal and local law enforcement.
Product and Technical Resources:
Wiki: http://wiki.thinktel.ca • This site contains documentation on Thinktel products and services.
Knowledge Base: http://support.thinktel.ca/kb • This site contains posting on issues with Customer Premise Equipment and other general issues.
On Line Client Care: http://selfcare.thinktel.ca • A self-service website that allows basic management of all your phones calling features, voicemails and even faxes.
Corporate site: www.thinktel.ca
